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"Best Practice, Year 5 Part 4," Northwestern Lake Forest Hospital, Lake Forest, IL 12/12
 
"Best Practice, Year 5 Part 3," Northwestern Lake Forest Hospital, Lake Forest, IL 10/12
 
"Best Practice, Year 5 Part 2," Northwestern Lake Forest Hospital, Lake Forest, IL 6/12
 
"Image, Ethics and Professionalism," American Dermatology Association Managers, 5/12
 
"Top Seven Challenges Of The Small Office and Suggested Solutions," Greenbranch Publishing, 4/12
 
"HR Challenges In The Small Office," Association of Otolaryngology Administrators, Webinar, 3/12
 
"Best Practices, Year 5 Part 1," Northwestern Lake Forest Hospital, Lake Forest, IL 3/12
 
"Maximizing Patient Communication," Efficiency in Practice Tele-Class 2/12
 
"Best Practices, Year 4 Part 4," Northwestern Lake Forest Hospital, Lake Forest, IL 12/11
 
"Are You Communicating What You Want To Say?," Greenbranch Publishing Audio Conference 11/11
 
"Keeping Your Cool, Dealing With Difficult People," Association of Illinois Public Retirement Systems, Oak Brook, IL 9/11
 
"All That Talk But What Did You Say," American Association of Oral Maxillary Surgeons, Philadelphia, PA, 9/11
 
"Best Practices, Year 4, Part 3," Northwestern Lake Forest Hospital, Lake Forest, IL 9/11
 
"Is Your Practice At Risk For Embezzlement?," Greenbranch Publishing Audio Conference 6/11
 
"Image, Ethics And Professionalism," Association of Otolaryngology Administrators, Webinar, 6/11
 
"Keeping Your Cool, Dealing With Difficult People," Radiology Business Managers Association, New Orleans, LA, 5/11
 
"Preparing for ICD-10: The Basics," Efficiency in Practice Tele-Class, 5/11
 
"Best Practices, Year 4, Part 2," Northwestern Lake Forest Hospital, Lake Forest, IL 5/11
 
"Reduce The Risk of Embezzlement In Your Practice," Efficiency in Practice Tele-Class, 4/11
 
"Best Practices, Year 4, Part 1," Northwestern Lake Forest Hospital, Lake Forest, IL 2/11
 
"Best Practices, Year 3, Part 4," Northwesten Lake Forest Hospital, Lake Forest, IL 12/10
 
"Embezzlement: How To Protect Your Medical Practice," Greenbranch Publishing Audio Conference 11/10
 
"Electronic Health Records-What Are You Really Gaining?" Prairie Pointe Medical Center, Hoffman Estates, IL 10/10
 
"Meaningful Use: The Final Rule," Advocate Lutheran General Hospital; Park Ridge, IL 9/10
 
"Dealing With Difficult People: Employees, Peers, Patients And Bosses," Hematology Oncology of New York, New York, NY 9/10
 
"Best Practices, Year 3, Part 3," Northwestern Lake Forest Hospital," Lake Forest, IL 9/10
 
"Meaningful Use: The Final Rule," Delnor Hospital, Aurora, IL 9/10
 
"Best Practices, Year 3 Part 2," Northwestern Lake Forest Hospital, Lake Forest, IL 5/10
 
"Image, Ethics and Professionalism," American Association of Orthopedic Executives; Anaheim, CA 5/10
 
"Keeping Your Cool - Dealing with Difficult People," American Association of Orthopedic Executives; Anaheim, CA 5/10
 
"Best Practices, Year 3 Part 1," Northwestern Lake Forest Hospital; Lake Forest, IL 2/10
 
"Best Practices, Year 2 Part 4," Lake Forest Hospital; Lake Forest, IL 12/09
 
"Hire Right," American Association of Oral Maxillary Surgeons; Toronto, Canada 10/09
 
"Going Lean," American Association of Oral Maxillary Surgeons; Toronto, Canada 10/09
 
"Best Practices, Year 2 Part 3," Lake Forest Hospital; Lake Forest, IL 9/09
 
"Best Practices, Year 2 Part 2," Lake Forest Hospital; Lake Forest, IL 7/09
 
"Ethics, Professionalism and Image in the Medical Practice," Greenbranch Publishing Audio Conference 7/09
 
"Prepare Your Front Desk to Wow Your Patients," Illinois State Medical Society (ISMS) 5/09
 
"Concepts of Lean Healthcare," Rush Copley Medical Center; Aurora, IL 4/09
 
"Best Practices, Year 2 Part 1," Lake Forest Hospital; Lake Forest, IL 3/09
 
"Going Lean," American Dermatology Association Managers; San Francisco, CA 3/09
 
"All That Talk, But What Did You Say?" American Dermatology Association Managers; San Francisco, CA 3/09
 
"Best Practices, Part 4," Lake Forest Hospital; Lake Forest, IL 12/08
 
"Building Your 'A' Team," Oakstone Publishing, Webinar Conference 10/08
 
"Best Practices, Part 3," Lake Forest Hospital; Lake Forest, IL 9/08
 
"Dealing with Difficult People; Employees, Peers, Patients and Bosses," Greenbranch Publishing; Audio Conference 6/08
 
"Best Practices, Part 2," Lake Forest Hospital; Lake Forest, IL 5/08
 
"Keeping Your Cool - Dealing with Difficult Patients," American Society of Ophthalmic Administrators; Chicago, IL 4/08
 
"Hiring Right the First Time," American Society of Ophthalmic Administrators; Chicago, IL 4/08
 
"Best Practices, Part 1," Lake Forest Hospital; Lake Forest, IL 3/08
 
"Patients Come First," Plastic Surgery Administrative Association (PSAA); Baltimore, MD 10/07
 
"Hiring Right the First Time," Illinois State Medical Society (ISMS); Oak Brook, IL 9/07
 
"Save the Day; One Minute at a Time," Radiology Business Management Association (RBMA); Nashville, TN 9/07
 
"12 Things You Can Do Today To Improve Patient Satisfaction," Greenbranch Publishing; Audio Conference; 8/07
 
"Effective Practice Management," Chicago Medical Society (CMS); Chicago, IL; 3/07
 
"Improving Patient Satisfaction And Managing Your Time," Greater Chicagoland PAHCOM (Professional Association of Health Care Mangement); Skokie, IL; 3/07